jitase Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by jitase ("jitase", "we", "us", "our") through the jitase website at jitase.app and all associated services, including the casino platform, sports betting product, payment processing, customer support, and promotional communications. By registering a jitase account or using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must not use the jitase Platform.

jitase is committed to handling your personal data responsibly and in line with applicable data protection standards. We review and update this Policy regularly to reflect changes in our practices, technology, and applicable law. Where changes are material, registered players will be notified via email or an in-platform notification before the updated Policy takes effect.

1 Who We Are

jitase operates the online casino and sports betting platform accessible at jitase.app, serving players in Bangladesh and other permitted markets. For the purposes of this Policy, jitase is the data controller responsible for your personal data collected through the Platform. Our designated contact for all privacy-related enquiries is our support team, reachable at [email protected].

2 What Personal Data We Collect

jitase collects personal data in the following categories. We collect only what is necessary for the stated purpose, and we do not request sensitive data beyond what is required for identity verification and payment processing.

3 How We Collect Your Data

jitase collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or completing any form on the Platform.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access and interact with the Platform.
• Payment providers: Transaction confirmation data received from third-party payment processors including bKash, Nagad, Rocket, Upay, and participating banks.
• Game providers: Bet and game outcome data transmitted by certified third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) who power games on the Platform.
• Identity verification services: Where required, we may use third-party KYC (Know Your Customer) service providers to verify the identity documents you submit.
• Fraud prevention partners: Risk scoring and fraud signals from specialist providers used to protect the Platform and its players from financial crime.

4 How We Use Your Personal Data

jitase processes your personal data for the following purposes, each supported by a legitimate legal basis:

• Account registration and management: To create and maintain your jitase account, verify your eligibility (including age verification — players must be 21 or above), and manage your profile settings.
• Payment processing: To process deposits, withdrawals, and refunds via your chosen payment method (bKash, Nagad, Rocket, etc.), and to maintain accurate financial records.
• Identity verification (KYC): To comply with applicable anti-money laundering (AML) and know-your-customer obligations by verifying your identity before processing significant transactions.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other conduct that violates our Terms & Conditions or applicable law.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of your interactions with our support team.
• Personalisation: To tailor the games, promotions, and content displayed to you based on your preferences and play history, improving your overall experience on jitase.
• Responsible gaming: To monitor play patterns and enforce responsible gaming tools (deposit limits, self-exclusion, session timers) that you have activated, and to identify signs of problem gambling where appropriate.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from authorities, and exercise or defend legal claims.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Service improvement and analytics: To analyse Platform usage patterns, identify technical issues, and improve the quality and reliability of our services.

5 Sharing Your Personal Data

jitase does not sell your personal data. We share personal data only with carefully selected third parties where strictly necessary to deliver our services or comply with legal obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard — for the purpose of processing your financial transactions only.
• Game providers: Certified game studios that supply casino games and betting products on the Platform. These providers receive only the data necessary to deliver the game experience and record bet outcomes.
• Identity verification providers: Specialist KYC and AML service providers engaged to verify your identity documents. These providers act on our instructions and may not use your data for their own purposes.
• IT infrastructure and hosting providers: Cloud hosting and server infrastructure partners who process data on our behalf under strict data processing agreements.
• Fraud prevention and security partners: Third-party risk management services used to protect the Platform against fraudulent transactions and unauthorised access.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect the legal rights of jitase or its players.

All third parties with whom jitase shares personal data are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not permit our service providers to use your data for their own marketing or commercial purposes.

6 Cookies & Tracking Technologies

jitase uses cookies and similar tracking technologies to operate the Platform, remember your preferences, ensure security, and analyse usage. The main categories of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set.
• Analytics cookies: Collect anonymised data about how players use the Platform (pages visited, time spent, navigation paths) to help us improve performance and user experience.
• Security cookies: Used to detect and prevent fraudulent login attempts, automated bot activity, and other security threats.

You can control cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of the jitase Platform and prevent you from accessing certain features including your account wallet and game lobby.

7 Data Retention

jitase retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account with jitase, plus a minimum of five (5) years after account closure to comply with financial crime prevention obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction in line with financial record-keeping requirements.
• Identity verification documents: Retained for five (5) years from account closure or the date of last verification, whichever is later.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw your consent to marketing communications, after which it is deleted or anonymised within 30 days.
• Technical and usage data: Retained in aggregated or anonymised form for analytical purposes indefinitely, or in identifiable form for up to 24 months from collection.

When personal data is no longer required for any legitimate purpose, jitase will securely delete or irreversibly anonymise it.

8 Your Rights

As a jitase player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within 5 business days and respond in full within 14 days.

• Right of access: You may request a copy of all personal data jitase holds about you, together with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Many fields (such as email address and phone number) can be updated directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we are required to retain certain transaction and identity data for regulatory compliance and cannot erase this data on request.
• Right to restrict processing: You may request that we restrict the use of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to us for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time. We will action your objection immediately upon receipt.

9 Data Security

jitase takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure:

• All data transmitted between your device and jitase servers is encrypted using 256-bit TLS (Transport Layer Security) protocol.
• Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption.
• Access to personal data within jitase is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls.
• Our infrastructure is hosted in secure, access-controlled data centres with 24/7 physical and network security monitoring.
• We conduct regular security assessments, penetration testing, and vulnerability scanning of our Platform and infrastructure.
• All staff with access to personal data undergo regular data protection and security training.

In the event of a personal data breach that poses a risk to your rights and freedoms, jitase will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

10 Children & Minors

jitase is strictly an adult platform. No person under the age of 21 may register or use the jitase Platform in any capacity. We do not knowingly collect personal data from individuals under the age of 21. If jitase discovers that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered a jitase account, please notify us immediately at [email protected].

11 International Data Transfers

jitase's primary infrastructure serves Bangladeshi players with data processed in facilities appropriate to our operational footprint. Certain third-party service providers (including game studios, payment processors, and fraud prevention partners) may be located in jurisdictions outside Bangladesh. Where personal data is transferred to such providers, jitase ensures that appropriate contractual safeguards are in place — including data processing agreements that require the recipient to maintain data protection standards equivalent to those applied by jitase — before any transfer takes place.

12 Changes to This Privacy Policy

jitase reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, technology, or applicable law. Where changes are material, we will notify registered players via their registered email address or via an in-Platform notification at least seven (7) days before the revised Policy takes effect. The current version of this Policy, including its effective date, is always available on this page at jitase.app/privacy-policy. Your continued use of the Platform after any update constitutes your acknowledgement of the revised Policy.

13 Contact Us